Privacy policy

Last updated 21 October 2026

You’re trusting us with personal memories at a difficult time. This policy explains, in plain terms, what we do with your information.

1. Who we are

Lantern Film Co is a sole trader business run by Luke Sammut. We are responsible for the personal information described here. You can contact us at [email protected] or on 07471 747531.

2. What we collect

• Contact details: your name, email address and phone number.
• Enquiry and booking details: what you tell us through the enquiry form, email or phone, such as the date, time and venue of the service, the film you choose and any message.
• Your material: photos, video, music choices, names, dates and stories you send us to make the film. This may include photos and video of you, your family and friends.
• Payment records: the amount, the date and who paid.

3. Why we use it

• To make and deliver your film and take payment. This is necessary for our contract with you.
• To answer your enquiries and arrange your booking. This is necessary to take steps you ask for before a contract, and it is in our legitimate interest to run our business.
• To keep accounts and tax records. We have a legal obligation to do this.

We don’t use your information for marketing, and we never sell it.

4. Who we share it with

Only the service providers we need to run the business, such as our email provider, website host, file-sharing service and payment or banking services. They handle your information only as needed to provide their service to us. If you use our enquiry form, it is handled by Web3Forms, a form service that delivers your message to our email inbox. It may store a copy for a short time and process it outside the UK. We share your finished film with a funeral director or venue only if you ask us to. We may also disclose information if the law requires it. If a provider is based outside the UK, we make sure suitable protections are in place.

5. How long we keep it

• Photos, video and other material you send for your film, including our working copies: deleted 30 days after we deliver the film.
• Emails and booking details: deleted 12 months after we deliver the film.
• Enquiry form copies: the form service may keep a copy for up to 30 days. The email we receive is kept as above.
• Invoices and payment records: kept for as long as tax law requires.

6. Your rights

Under UK data protection law you have the right to ask us for a copy of your information, to correct it, to delete it, to restrict or object to how we use it, and to receive it in a portable format. To use any of these rights, email us and we’ll respond within one month. You can also ask us to delete your material sooner than 30 days.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.

7. Our website

This website doesn’t use cookies, analytics or tracking of its own. The sample films on the page are hosted by YouTube and shown in YouTube’s privacy enhanced mode (youtube-nocookie.com). YouTube, which is operated by Google, may receive your IP address and device details when the films load, and may use cookies or similar technologies if you play one. You can read how Google handles information at policies.google.com/privacy. Its enquiry form sends what you type to us through Web3Forms, as described above. If you email or call us, we use the details you give us in the same way. Our website host may keep standard technical logs, such as IP addresses, for security and to keep the site running.

8. Changes

If we change this policy we’ll update the date at the top.